Android Beats iPhone in Customer Satisfaction
The iPhone 5 is still quite popular worldwide, but when it comes to user satisfaction, it's not quite the king of the hill.
On Device Research has released a recent study on the popularity of smartphones in both the United States and the United Kingdom, polling 92,825 U.S. and 52,140 U.K. mobile users.
The Motorola Atrix HD leads the charge in smartphone satisfaction in the United States, earning 8.57 (on a scale of 10). Three other Android devices follow it: the Motorola Droid Razr M (8.5), the HTC Rezound 4G (8.32) and the Samsung Galaxy Note 2 (8.26). Apple's iPhone 5 sits at fifth place, with a ranking of 8.23. That's hardly a bad number, and all the scores are quite close, but the results show how far Android devices have come in popularity.
Over in the United Kingdom, it's a different story. While the HTC One X leads the list with 8.47, the iPhone 5 sits in second place at 8.21. Following behind are the Samsung Galaxy Note 2 (8.18), the Samsung Galaxy S III Mini (8.18) and the Samsung Galaxy S III (8.09).
On Device Research's marketing manager Sarah Quinn said, "Although Apple created one of the most revolutionary devices of the past decade, other manufacturers have caught up, with some Android-powered devices now commanding higher levels of user satisfaction."
The study also revealed satisfaction levels with 4G service, polling 1,812 users who either did or did not have 4G. Those who had the service rated device satisfaction at 7.76, while those without it rated their satisfaction at 7.28.