Facebook Wants Your Help When Apps Malfunction
Facebook and app makers want your help.
Facebook is loaded with apps – everything from games like Words With Friends and CityVille to the Picnik tool that let's you spiff up your Facebook photos. And like all apps, Facebook's can sometimes go wrong.
Late last night, Facebook sent an update to its app developers that they will now be able to get detailed input from users when something goes wrong. A questionnaire will ask users about various problems, such as straight-up bugs, difficulty buying virtual goods and if the app spams them with too much information.
Users can access the feedback window from the "Report App" link at the bottom of the app. The questionnaire dialog box even has instructions for how to upload a screenshot of the misbehaving app. With more info, Facebook can figure out if the problem is on its side or with the app maker.
Here's to fixing glitches quicker.