AT&T Has Highest Number of Dropped Calls
AT&T has long been the most maligned cell phone network in the U.S., especially because of troubles the network has had supporting Apple iPhone traffic. Now a new report is showing that AT&T is worse than ever at dropping calls and satisfying customers.
ChangeWave Research released a survey of smartphone customers across the four major networks in the nation: Verizon, Sprint, T-Mobile and AT&T. The survey asked over 4,000 smartphone owners how many dropped calls they had over the last three months. AT&T was the worst offender of the four networks by a wide margin.
According to survey results, Verizon customers have had 1.5% of their calls dropped over the last three months (ending in March), Sprint dropped 2.4 percent of customer calls, T-Mobile 2.8 percent and AT&T 4.5 percent, fully three times more than Verizon.
The 4.5 percent registered by AT&T also happened to be the worst drop rate ChangeWave Research has ever seen.
Furthermore, a graph of dropped call rates over the last year-and-a-half show that Verizon has cut drop rates almost in half while AT&T drop rates have increased.
It may not be surprising that ChangeWave also found drop rates directly coincide with customer satisfaction. Nearly 50% of Verizon customers are "very satisfied" with their service while only 23 percent of AT&T customers say the same.
Survey results like this make it clear why AT&T pledged in January to spend $2 billion dollars to improve its network performance . But the improvements haven't had any appreciable effect so far.